Associate, Client Service/ Help Desk Support Analyst

KPMG LLP provides audit, tax and advisory services to a broad range of clients. KPMG's commitment to quality is demonstrated in our disciplined delivery approach and use of cross-functional teams. Advisory Services professionals strive to help clients improve business performance, comply with regulatory requirements, and achieve sustainable value over time. Our approach incorporates the balancing of risk and control considerations with the more traditional performance and cost factors. Advisory professionals are also able to provide clients with relevant industry and functional skills where they need them most. We are currently seeking a Client Support Analyst to join us in our Cypress office. KPMG ForensicSM uses computer forensic and data analysis techniques to help our clients detect fraudulent activity and other forms of misconduct. In addition, KPMG LLP, the U.S. member firm, operates the Cypress Technology Center (CTEC), which offers sophisticated technology tools and skilled professionals to help clients reduce litigation costs and risks in the areas of evidence and discovery management and the acquisition, management, and analysis of large data sets. Responsibilities: * Assist clients with technical inquires primarily over the phone * Research reported issues, document issues, and coordinate Information Technology (IT) maintenance requests with clients * Perform initial problem analysis and escalate problem(s) to the professional technical staff, as appropriate * Monitor, escalate, and provide reporting on client activity through the designated Help Desk software * Participate in the preparation of procedure manuals, technical documentation, disaster recovery documentation, and end-user documents * Participate in the testing of CTEC created and/or supported software, as necessary * Perform other related duties incidental to the work described herein * Participate in periodic staff meetings Qualifications: * High school diploma or equivalent and one year of related work experience * Prior help desk, call center, or customer service experience * Fundamental understanding of IT including workstation software and hardware information * Professional business communication skills * Demonstrated ability to work effectively under stressful situations and help resolve client issues with effective communication * Analytical research and problem solving skills * Available to work an eight-hour shift between the hours of 4:00 AM and 8:00 PM KPMG offers and supports flexible work arrangements as well as part-time schedules. We also offer a comprehensive compensation and benefits package. Interested? We strongly encourage you to apply online at www.kpmgcareers.com and search for requisition 18957 or click the job link below. KPMG. A great place to build your career. No phone calls or agencies please. KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace. © 2008 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. © 2005 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. JOB INFORMATION Job Title: Associate, Client Service/ Help Desk Support Analyst Company: KPMG Location: Cypress Job Category: IT/Software Development Reference Code: 18957