Billing, Credit & Collections Manager

Ruesch International

JOB PROFILE:  Manager, Credit, Collections and Billing

JOB SUMMARY

 

The Manager, Credit, Collections and Billing will be responsible for the development and execution of business processes to ensure Ruesch International clients are financially sound, charges for services are billed and collected within the terms of client agreements, past due payments are pursued and collected timely, with strong focus on internal controls and operational effectiveness.

 

Will establish and implement policies, procedures, and technology solutions used throughout the organization and will ensure their successful execution.  Will direct the credit approval, billing and collections functions.

 

 

EXPECTED CONTRIBUTIONS

Key ContributionsSupports the Corporate Controller in the development and documentation of internal controls for Credit, Collections and Billing.  Responsible for preparation of process narratives, internal and external control testing in support of Sarbanes Oxley requirements.  Update process narratives as necessary.Develop and implement written policies and procedures to effectively safeguard the company from losses due to fraud and risky activity.  Establish and update annually, credit approval decision criteria.  Supervise the review of credit applications for Ruesch International clients and review high risk client credit applications.Develops and implements policies and procedures to effectively and timely perform billing processes.  Maintains client agreement files, ensures client charges post to invoices correctly and invoices are submitted to clients timely and in accordance with client agreements.  Develops and implements policies and procedures to effectively minimize exposure to write-off of uncollectible receivables.  Establishes policies for client follow up and write off of bad debts.  Requires collaboration with Sales and Legal teams.Ensures accounts receivable subsidiary ledger reconciles to the general ledger monthly.  Requires collaboration with Accounting and Reconciliation teams.Proactively identify and address problems. Engage in issue resolution by coordinating with appropriate departments. Act as a resource to key stakeholders on credit, collection and billing issue resolution.Direct the development of process and monitoring mechanisms to track execution against SLA requirements and drive accountability throughout the organization.Responsible for defining staff position requirements, recruiting, training and developing staff to carry out the defined duties.  Provides performance feedback and evaluation, and career development to the staff on a routine basis. Directs the implementation, maintenance and upgrading of credit, collections and billing systems.  Collaborates with Information Technology team to ensure systems operate effectively.  Periodically assesses new financial system needs.  Maintains documentation to support credit, collection and billing processes. 

· Partner with the Director, Accounting and Reporting and Treasurer, to support the preparation of the annual cash forecast.Participate and/or lead other financial projects, as needed.

 

CANDIDATE PROFILE

Experience8-10 years relevant credit, collections and billing management experience Financial institution industry experience helpfulExperience leading change

 

Education or CertificationB.S. degree in Accounting, Finance or related discipline required.

 

 

Knowledge and SkillsStrong financial management skills and internal control knowledgeStrong quantitative and qualitative analysis skills; able to take large volumes of complex information and present it in a clear and concise manner; able to use data and a cogent problem solving methodology in decision making and impact assessment.Ability to communicate ideas both orally and in writing to influence others using one-on-one contact, formal presentations, and group discussions.Ability to create a positive climate where team spirit and coordination are fostered.Ability to understand and adjust to changing priorities circumstances, direction and personal styles.Able enforce operating standards in a professional, collaborate manner, ensuring internal controls are upheld while meeting business needsAble to develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.Strong business performance management skills – able to deploy and manage resources to achieve/exceed objectives in a dynamic operating environment; able to use data to systemically monitor the progress of work against schedules, budgets, and quality standards.

 

 

System Access Requirements

 

· Epicor

· Ruesch International legacy accounts receivable system

· EFT Management (view only)

· ROES (view only)

· Client Manager (view only)

 

 

Administrative Data

 

· Reports to Corporate Controller

· Indirect reporting relationship to Global Head of Credit

· Leadership role = Manager of Individual Contributors