Field Support Representative

The Field Support Representative (FSR) position supports all field sales activity and operations within the territory for Heska Corporation.​ It executes all training and installations of hematology and chemistry analyzers in the territory.​

Daily travel with effective call routing, frequent clinic visits, and overnight travel will be required based on territory size and demand.​ Rapport development and developing greater Heska brand awareness in veterinary hospitals/​clinics is a pivotal aspect of the role.​ Implementing, delivering, and executing specific training to clinic staff to properly operate and maximize use of company analyzers, other products, as well as minor trouble-shooting will be required.​

Additional responsibilities include.​.​.​

* Ensure compliance to training standards, and deliver a high level of customer service to optimize customer retention.​
* Work in close collaboration with the Territory Manager and Inside Sales Representatives on an ongoing, pro-active basis to formulate solutions to various clinic and territory needs.​
* Schedule coverage/​coordinate installations and training in a timely manner.​ Produces high quality work in a timely manner.​
* Provide functional management and administrative support for territory and FSR program.​
* Serve as liaison between customer, Territory Manager, and Heska Corporation.​
* Implement and maintain operational and installation procedures with regard to training clinics.​
* Participate in general procedure and policy planning to further develop skills.​
* Visit clinic/​hospital locations and may perform site audits for prospecting, inventory needs, etc.​
* Prepare, provide and convey diversified information, which may be of a technical or competitive nature through departmental procedures and directives.​
* Maintain efficiency of clinic coverage, and accountable to maintain call coverage within set guidelines.​



Job Requirements:

o Minimum of 3-5 years of veterinarian experience is required.​
o Requires college degree, but accredited technical vocation or Associate’s degree/​experience will be considered.​ A degree in Animal Science is preferred.​
o Requires high level of rapport development, and customer service orientation.​
o Requires computer skills for database note taking, call routing, and email communication.​
o Requires attention to technical detail, and ability to convey that information concisely.​
o Requires clean driving history, and valid driver's license
o Heavy travel required for client meetings commuting in territory with occasional overnight visits, company car provided.​
o This position is based out of the greater Charlotte, NC area.​ Applicants outside of this area will not be considered.​


%​ of Travel Required : 50-60%​