Financial Client Services Representative

We are currently looking for Financial Client Services Representatives to join our team in Auburn, AL.The successful candidate will be responsible for delivering quality financial customer service to Official Payments Corporation's major clients by providing them with a point of contact to report problems and/or to make inquiries regarding company products and services. This individual will be responsible for daily balancing of federal, state and major account reports and deposits; resolving problems related to client's daily settlements, resolving deposit variances, and coordinating and resolving complex reporting issues. This individual will also be responsible for answering incoming telephone calls, email, fax, or internet inquiries from clients regarding use of company products and services. This individual will analyze inquiries from clients to identify problem areas and recommend/execute corrective action. This individual will log all problems/resolutions so that recurring problems can be tracked, reported and corrected.Requirements Include:• High School diploma or equivalent required. An Associates or Bachelors degree in Accounting or related field is preferred. • Prefer 1 year of general accounting and customer service experience. Must have strong reconciliation experience. • Must have strong verbal and written communication skills and be able to interact with all levels of personnel including senior management. • Must be able to demonstrate effective troubleshooting and problem solving skills and recommend solutions. • Must also have the ability to multi-task, focus and execute superbly on a large number of projects with a sense of urgency. • Must be able to work independently as well as in a team setting. • Must be computer literate (Word and Excel). Experience working with Excel at the intermediate (or higher) level is required. Experience with Access is a plus. • Credit card processing knowledge and experience with banking industry is a big plus.An Equal Opportunity Employer, Min/Fem/Dis/Vet To apply online please visit www.jobs-tier.icims.comRefer to job # 1372.