Payroll Support Analyst

Payroll Application Support Analyst

 

The Payroll Application Support Analyst Position with Media Services represents a great opportunity for the right individual.  Media Services is a solid company, with over 30 years experience offering Payroll services to the Entertainment Industry. Please visit our site to learn more about us at, www.media-services.com

 

The Payroll Support Analyst is responsible for providing payroll support (includes answering user questions (phone, e-mail) and providing resolution to issues.

 

Key responsibilities and accountabilities:

· Recommends or performs actions to correct problems based on knowledge of payroll system.

· Evaluates and prioritizes help desk tickets.

· Researches, provides and documents accurate solutions to user problems in a timely manner.

· Effectively escalates and documents all support calls/e-mails for which an immediate resolution is not possible.

 

Key skills required:

· Strong ability to handle a variety of tasks simultaneously

· Clear and efficient English communication skills (written, oral, and interpersonal) 

· Demonstrated time management, organizational and analytical skills

· Payroll Experience a PLUS

· Understanding of database systems and experience with SQL Server query analyzer

· Provide team members and management with ongoing status of all activities and issues.

· Undergraduate degree required.

· 2-3 years of working experience.

 

Interpersonal Skills:

· Documentation and Communication Skills

· Team player with a good attitude

 

Benefits (full time position)

Media Services provides the following benefits package:

· PTO (Paid Time Off) 16 days per year

· Paid Company Holidays

· Medical Insurance (HMO, PPO)

· Dental Insurance (HMO, PPO)

· Vision Insurance

· Life Insurance

· 401(k) / Deferred Compensation Plan

· Long Term Disability

 

NO Recruiters!

 

US Citizens or Greencard Holders ONLY.

No Sponsorship

Local Candidates ONLY

 

Duration: Full Time

 

Pay: Open/Competitive