Recovery Agent

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RMS Insurance Services is a division of RMS, a leading provider of business outsourcing services in the finance, administration, and insurance areas servicing Fortune 1000 companies. RMS is headquartered in Bethlehem, Pennsylvania with operations in the United States, Canada, Mexico, Hong Kong and India. RMS is a dynamic organization growing globally.

The East Hartford, CT office of RMS is currently seeking to fill the position of Recovery Agent. This position is responsible for the collection of insurance accounts.
The exciting and challenging work of an RMS Recovery Agent requires them to be able to perform the following responsibilities:

1.Contact policyholders by telephone regarding recovery of large balances on Workers Compensation accounts placed for collection.
2.Educate policyholders on the reason for collection.
3.Negotiate reasonable payment options.
4.Secure payment and/or gather documentation to resolve the outstanding balance.
5. Manage assigned portfolio within the office requirements, and within the customer’s specified parameters.  Requirements:  1.High school diploma or equivalent required; College degree preferred.
2.A minimum of one (1) year collections experience required.
3.Insurance experience desirable.
4.Must have good verbal, written and negotiation skills.
5.Must have the ability to prioritize and be goal oriented.
6.Good computer skills required.
7.Must be proficient working within a team, as well as independently.

If you are interested in applying for this position, please send resume and cover letter showing salary history and requirements by clicking the “Apply Now” link within the Careerbuilder web page, or by e-mailing to  Eva.DeCrescenzo@rmsna.com  or faxing to 484-242-1038. You can find more information on RMS at our website, www.rmsna.com.

All qualified candidates must successfully complete both pre-employment drug screening & criminal background check as well as be able to provide proof of education before being hired.

RMS is an Equal Employment Opportunity employer.