Service Branch Manager

Cummins NPower, the area’s exclusive engine and power generation systems distributor for Cummins products, seeks qualified candidates for the following position: Position: Branch ManagerLocation: Wausau, Wisconsin Pay Range: $45,000 - $55,000 per year.  Varies based on experience.Schedule:  Monday – Friday.  Days.    Key Responsibilities:Oversee and coordinate service and parts operations to assure: Business processes are adhered to Service and Parts measures are met Expenses are controlled Safety standards are followed Employee performance is addressed in appropriate & timely manner through variety of ways (documentation, discussion, training, etc.) Improvement plans are implemented Customer satisfaction is met Promote parts and service sales through calling on existing & new Customers/Dealers.   Communicate with customers and associates to handle issues and solve problems/complaints. Generate annual budget, and ensure that these budgets are complied with.  Analyze operational results on a daily, weekly & monthly basis, communicate these results and develop techniques to improve operational results.  Responsible for the security and maintenance of the building and company vehicles.  Ensure that an orderly and safe environment is provided for all employees. Financial planning and accountability. Critical Skill Dimensions:Functional/Technical Business management skills Excellent customer service skills Five to ten years experience in this or a related field Computer Keyboard and PC skills Ability to perform clerical duties such as typing, filing, invoicing, creating documents, maintaining files and records, etc required Valid Driver’s License with a clean driving record required Quality/Improvement Ability to contribute to system improvement process Commitment to task and results oriented Teamwork Excellent communication skills (active listening, writing, speaking & telephone) Demonstrated ability to develop & maintain effective working relationships with customers and co-workers. Leadership Demonstrated ability to initiate, expedite, follow through to project completion Effective user of good problem solving skills Exhibits organizational and time management skills Ability to positively react to change in environment, process and people Ability to motivate, develop, and direct people as they work Ability to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Ability to accept criticism and deal with high stress situations calmly and effectively.  To apply email or fax your resume and cover letter to: npowerhr@cummins.com / 651-286-2111Visit www.npower.cummins.com to learn more about us. Company: Cummins NPower Location: Wausau (Weston), WI Job Category: Business/Strategic Management Relevant Work Experience: 5+ to 7 Years Company: Cummins NPower Cummins Inc. has been named to the list of the Top 50 companies for diversity by DiversityInc. Magazine. Cummins Inc. has been named as one of the "100 Best Places to Work for in IT " by IDG Computerworld Magazine. Cummins Inc. has been named the top U.S. Corporate Citizen by Business Ethics Magazine. EEO Statement: It is the ongoing policy and practice of Cummins distributors to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, individuals with disabilities and covered veterans, or any other status protected by state or local law.