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Project Manager - Customer Service
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Country: Canada
Location: Calgary, AB T2P 0L4
Relevant Work Experience: 2+ to 5 Years
Career Level: Manager (Manager/Supervisor of Staff)
Education Level :High School or equivalent
Job Status: Full time
Salary: Not specified
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Project Manager - Customer Service
Merrill is a leading technology-enabled service provider solving complex communication challenges for the world’s leading companies. Our services include document and data management, litigation support, branded communication programs, fulfillment, imaging and printing. We provide tailored, time-sensitive, accurate and confidential services for our clients’ critical transaction, corporate, legal, compliance and marketing requirements. Our solutions enable our clients to create, access, control, analyze and communicate critical information for key business initiatives, such as targeted customer marketing, complex regulatory compliance and business decision making. We integrate proprietary technologies, industry specific processes and outsourced services into flexible, easy-to-use comprehensive service offerings that help our clients increase efficiency and effectiveness, grow revenue and reduce cost.
Our winning culture is defined by Teamwork, Transition, Accountability and Trust.
Merrill is currently seeking an experienced Customer Service Project Manager for our Calgary location.
Job Description
The individual in this role will be responsible for managing printing and filing of financial documents to include:
-partnering with clients to effectively manage the financial filing and printing projects
-consult and advise clients on workflow and/or job production process
-develop and maintain high profile and complex client relationships
-effectively anticipate and resolve client needs and expectations
Skills:
-Financial Printing experience preferred
-strong customer service orientation
-solid verbal and written communication skills
-experience working in firm deadline-driven environments
-experience with project multi-tasking and ability to handle pressure
-3-5 years experience in client service driven environment
-flexibility with overtime/shift changes during peak periods
Competitive salary/benefits. Please email resume and salary requirements (Word Format) to: simone.zinna@merrillcorp.com .
EOE
http://www.merrillcorp.com
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