Store Manager

Known as the \"grandfather of specialty coffee,\" Peet's Coffee & Tea has been a Berkeley institution since opening its doors more than forty years ago. Throughout the 1970s and 1980s, Peet's Coffee & Tea was a pioneer among other food purveyors in Berkeley's \"gourmet ghetto\" - a collection of European style shops and restaurants. Today, traditional values are maintained through the hard work and attention to detail that is essential to creating coffees of distinction. The roasting facility is in Alameda, just a few miles from the original location on Vine Street in Berkeley, which still attracts a large, loyal following, including many who are proud that they have been customers since the store opened in 1966.

What we are looking for:
Reporting to the district manager, the store manager ensures that our Vision, Mission, Guiding Principles and Values are understood, embraced, and modeled by all team members. Additionally, the store manager drives for results; continuously seeking improvements to enable store, district, and company growth.

Store managers are inspirational leaders at Peet’s. They expand and deepen passion by building strong and well developed store teams demonstrating good judgment, ensuring that all quality standards are upheld, providing superior GUEST service to all customers, and conducting themselves within the ethical, legal, and moral boundaries consistent with Peet’s values.

Essential responsibilities include:
Ensures product freshness and quality is priority for store team. Is open to feedback, and committed to continuous improvement; passionate about quality focus
Enables the Floor Leader to control product freshness and quality, acts as a role model for proper adherence to Peet’s standards.
Utilizes all company audits to measure and coaching team on quality standards, holds team accountable for quality. Performs regular quality assurance audits.
Works with area Field Trainer to ensure that training, coaching and development of staff and assistant manager progresses according to expectations
Enables and inspires team to share passion for coffee and tea with customers in a meaningful way.
Consistently role models exceptional service for all team members.
Conducts ongoing recruiting and hiring of gold standard team members.
Utilizes customer feedback to reinforce and improve the quality of service.
Manages staffing levels and create schedules that support customer service and daily operations within budget.
Recognizes and responds to performance issues, with honest and direct communication, enforcing Peet’s disciplinary guidelines.
Delivers consistently balanced results, drives for financial performance both “top & bottom line”.
Ensures the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals according to the Cash Handling Guidelines.

Qualifications include:
Minimum three years of retail, customer service management or related experience and/or training. Management of high-end gourmet shop or other premium products helpful.
Experience in an environment requiring multi tasking and reprioritizing is essential.
Experience in improving customer service, teaching customers about products, improving inventory system efficiency, and/or improving processes is essential.
A teaching background is a plus.


What you will get as a store manager:
In return for all of this, you will receive great benefits (including medical, dental, prescription, vision, 401(k) plan, and life insurance), a respectful work environment, excellent training, a sense of accomplishment, advancement opportunities and the breadth and depth of coffee and tea knowledge from the gold standard specialty coffee company.

We encourage applicants of all ages, races and ethnic backgrounds.