Operations Team Specialist

SanMar is a family owned nation-wide distributor and manufacturer of wholesale apparel. We are the leading supplier within the Promotional Products industry, have been in business for over 30 years and continue to enjoy record breaking seasons.

Get a jump start on the competition by applying today to join our winning team! SanMar offers talented and motivated people the opportunity to work for a dynamic and growing company. Our friendly, progressive work environment is based on respect for each person's unique contributions. Through internal advancement opportunities, competitive salaries and outstanding benefits - you'll have the chance to create a career that you can be proud of. For more information about our Company, please visit www.sanmar.com

 

As a member of the Operations Team, our goal is to become the industry's leading distributor. We will achieve this by listening to our customers; consistently meeting and exceeding their needs and expectations; and, by providing a work environment where every individual has the opportunity to contribute to this common goal.

 

To perform this job successfully, an individual must be able to perform each job duty and essential function satisfactorily.

 

Daily Essential Job Functions include but are not limited to:

§  Managing the Ops Team inbox, time off requests, out list, and time sheets

§  Employee calendars and other related time clock functions including entering in employee information, bonuses and monitoring time clock corrections

§  Accurately updates call center stats and reports on a daily, weekly and  monthly basis as needed

§  Schedules CCC training, focus groups, meetings and refresher courses as needed using Envision Workforce Management program

§  Monitoring and managing AE waiting list and roster assignments

§  Processes customer compliments

§  Updates employee information in HAL

§  Updates call queues on a monthly basis, or as needed

§  Manages confidential information in an effective and professional manner. 

§  Offers exceptional customer service

§  Effectively solves problems and is able to find the best solution

§  Consistently meets or exceeds Department expectations for productivity levels

§  Must maintain an excellent attendance and punctuality record. Must be reliable and available at assigned shift and designated work area

§  Must be available to back up team members and work a flexible schedule

§  Attends all required training seminars and meetings at scheduled time

§  Keeps up to date and informed on all daily communications sent to CCC

§  Offers up to date and accurate information to customers and co-workers

§  Thoroughly prepares for mappings and follow ups at scheduled time. Has achieved previous mapping goals or has made significant progress towards achieving them

§  Follows SanMar Policy and Procedure as outlined in training manuals, online, in the employee handbook and other available resources

§  Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-worker.

§  Ability to maneuver effectively and efficiently through all computer systems as trained 

 

And other duties as assigned.

 

Qualifications:

§  Ability to work with deadlines in a fast paced environment

§  Detail oriented

§  Excellent organization, ability to multi-task and prioritize daily responsibilities

§  Strong written and verbal communication skills

§  Proficient typing and data entry skills

§  Proficient in the following: Internet, MS Windows XP, MS Word and Excel

§  Capable of working independently as well as with a team

§  College degree preferred

§  Minimum of one year of related customer service and data entry experience.

 

 

SanMar’s success is attributed to one thing—outstanding employees who provide superior service to our customers. We invest in our future by taking care of you with an exceptional benefits package.

Comprehensive benefits package includes:

§  Medical/dental/vision/life

§  401(k) with employer match

§  Paid vacation, sick leave and major holidays

§  Paid Training

§  Flexible spending program

§  Pre-tax medical deductions

§  Generous brand name product discount

§  Casual and friendly environment

§  Located just 6 miles east of Issaquah with an easy/reverse commute

§  On-site fitness facility

§  Anniversary awards

 

 

Contact Information:

 

Complete an application today!

www.sanmar.com/careers

 

Mail:

SanMar Corporation

Attn: Customer Care Center Recruiting Manager

POX 529

Preston, WA  98050-0529