IS Support Tech

The Information Support department at United Hospital System is seeking a dedicated IS Support Tech to join our expanding team.  This is a great full time opportunity.

 

Responsibilities for the IS Support Tech will include:

· Fielding incoming help requests from end users via telephone, e-mail and help request formats in a courteous manner;

· Escalating problems (when required) to the appropriately experienced technician or engineer;

· Installing and troubleshooting various software as directed by the Director of Information Services;

· Applying diagnostic utilities to aid in troubleshooting end user issues;

· Assisting Network Engineers in the installation and setup of new networks and software applications;

· Replacing / fixing existing older hardware throughout the facilities;

· Testing fixes to ensure problem has been adequately resolved; and

· Seeking to improve existing documentation and or procedures.

 

Qualified candidates will have a working knowledge of basic computer hardware, including HP desktops, laptops, and printers. Experience with desktop operating systems, including Windows 2000/XP. Familiarity with applications and utilities such as; Windows Registry, Symantec Ghost, Active Directory, and Novell Netware 6.5, and restricted end-user environments. Strong written and oral communication skills. Keen attention to detail with strong documentation and administration skills. Ability to conduct research into a wide range of computing issues as required. Ability to present ideas in user-friendly language. Highly self motivated and directed. Proven analytical and problem-solving abilities. Experience working in a team-oriented, collaborative environment. Associates Degree or 2-3 years of equivalent work experience. Certifications desirable.

 

 We offer a competitive salary and a comprehensive benefits program. With a team oriented environment and ample opportunity for career growth, we think you will find that United Hospital System is the ideal atmosphere for your skills and talents.

 

Please apply online at our website: www.uhsi.org