Business Analyst (2846-147)

This position is responsible for a range of activities that support Heartland’s restaurant-related products: online reservation systems, order management, and restaurant POS systems.​ The Business Analyst will be the functional expert and will serve as the point of contact between the business unit and the software development team.​


Key Responsibilities

* Elicit requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, and prior experience.​
* Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.​
* Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements, Functional Requirements, and Development Product Backlogs.​
* Serve in the Product Owner role on Scrum teams.​
* Manage release dates and release plans.​
* Successfully engage in multiple initiatives simultaneously.​
* Work independently with users to define concepts as well as resolve system issues.​
* Serve as the conduit between the product management team and the software development team through which requirements flow.​
* Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.​
* Work with users to determine requirements for new features/​functions including web sites/​user interfaces.​
* Work with developers to define business and processing logic.​
* Act as the liaison between the business units, technology teams and support teams.​
* Ensure, through review and verification, that project deliverables meet the specifications, including timeliness and quality.​


Required Skills

* Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.​
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers and subject matter experts.​
* Strong organizational skills including the ability to utilize project management techniques to drive projects to completion and track issues and actions as necessary.​
* Strong negotiation skills.​


Experience Required

* Five or more years of business analyst experience in an IT environment
* Five or more years of experience in the restaurant industry
* Five or more years of experience working with point of sale applications and websites
* Experience working with Aloha, MICROS, or Radiant POS systems
* Two or more years experience in the Product Owner role on Scrum teams.​


Qualifications


Education/​Certification:


Bachelor's degree - preferably in Business, Finance or Computer Science


Required Knowledge:


Proficient in all MS Office products, proficient in SQL, clear understanding of the authorization transaction flow and associated business concepts

Please apply online at
http://hostedjobs. ​openhire.​com/​epostings/​submit.​cfm?​fuseaction=​app.​ dspjob&jobid=​2846&company_id=​16147&jobboardid=​24