Data Center Site Security Manager

 Securitas Security Services USA, Inc.

 Position:   Data Center Site Security Manager (SSM) – Microsoft Account

   

Reports to:  Securitas Senior Security Manager, Redmond WA Branch

 

Location:    Ashburn VA

 

Salary:  $50,000 – 60,000 per annum, depending on qualifications

 

JOB SUMMARY:  Manages the security services and related operations provided to the Microsoft Data Center location; including client service and problem resolution, service enhancement, operational effectiveness, access control, preparation of post orders, audit compliance, staffing, scheduling, supervision and training.

 

ESSENTIAL FUNCTIONS

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

 

1.  As a valuable member of the Global Security Team; is responsible for managing the physical security operations at a Microsoft Data Center, to include providing security management of high-value assets critical to Microsoft business.

 

2.  Ensures the delivery of high-quality customer service for the Microsoft account; evaluates service quality, documents and initiates any necessary corrective action in a timely manner. 

 

3.  Develops, facilitates and delivers Quarterly Business Reviews for the Data Center.

 

4.  Oversees, and is accountable for the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; develops employees and carries out disciplinary actions in accordance with current policy.

 

5.  Implements key performance indicators (KPI), tracking tools, scorecards and reporting methods in cooperation with the Senior Security Manager to enhance security team effectiveness and performance.

 

6.  Meets regularly with Microsoft and Securitas management representatives for account reviews; addresses any actual or potential problems; supports security planning, assessments and surveys; coordinates review and update of post orders.

 

7.  Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

 

8.  Consistently maintains the site documentation and follows standardized procedures to successfully complete unannounced audits.

 

9.  Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

 

10.  Must be able to deliver on critical project deadlines, and meet regulatory audit and compliance requirements.

 

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

 

 

Education/Experience.  Associate’s Degree and four or more years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

 

Competencies (as demonstrated through experience, training, and/or testing):

· Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

· Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.

· Knowledge of security operations and procedures.

· Knowledge of operations for a 24x7 signal monitoring Operations Center

· Knowledge of supervisory practices and procedures.

· Skill in staff supervision, including assigning work, scheduling and providing training and discipline.

· Ability to provide positive direction and motivation to improve staff performance.

· Understanding of a variety of security and safety devices and controls.

· Ability to track and maintain schedule assignments.

· Ability to maintain professional composure when dealing with unusual circumstances.

· Knowledge of business operations management and human resources administration.

· Use of personal computer and a strong working knowledge of Microsoft Office products (Outlook, Word and Excel) is required.

· Possess ability and demonstrate comfort level in working with state-of-the-art communication technologies such as Radio Over Internet Protocol (ROIP) Instant Messenger (IM), and Text Messaging.

· Ability to synthesize business/financial data and develop recommendations.

· Planning, organizing and leadership skills.

· Possess exceptional oral and written communications skills.

· Strong customer service and service delivery orientation.

· Ability to interact effectively at various social levels and across diverse cultures.

· Ability to be an effective leader and member of project teams.

· Ability to take initiative and achieve results within constraints of standard operating procedures.

· Ability to carry out multiple assignments concurrently.

· Ability to adapt to changes in the external environment and organization.

· Ability to synthesize and arrive at logical conclusions with input derived from multiple sources.

· Ability to determine courses of action based upon detailed written instructions.

 

Working Conditions and Physical/Mental DemandsWith or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

· Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

· Must undergo and meet company standards for background and reference checks, controlled substance testing, and a behavioral selection survey.

· Ability to handle multiple tasks concurrently.

· Handling and being exposed to sensitive and confidential information.

· May require regular use of vehicle and frequent travel in the performance of duties.

· Regular talking and hearing.

· Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

· Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.

· Close vision, distance vision, and ability to adjust focus.

· Conducting oral presentations and group meetings.

· Directing, motivating, training, coaching, and disciplining staff in a positive manner.

· Reading and analyzing reports and financial data, including related computer usage.

· Responding on an on-call basis to emergencies and incidents at all hours.

 

 

EOE/AAP M/F/D/V