Master Technician--IT

Description:Eaton Corporation located in Fayetteville, NC has an opening for Master Technician--IT.The primary responsibilities of the Master Technician--IT includes:-Maintaining and repairing plant network, including servers, switches, and other network devices through cooperation with, and often under the direction of, the Group and Corporate Operations & Infrastructure teams.-Maintaining, updating, and testing the local Disaster Recovery Plan.-Partnering with the Asset Management System and ensuring those ICC assets are assigned appropriately. Technician should be a knowledgeable user of the Asset Management System at the requester level.-Acting as a contributor to enterprise and local computing standards while ensuring adherence to those standards. Maintaining focus on support of approved network PC hardware/software management of assets, conformance with standards, and coordination of services. Supporting hardware and software applications that are not defined or established when a business need has clearly been defined. -Ensuring that IT directives are followed, especially in regards to proper software licensing and user privacy. Assisting the user community with regards to the appropriate use of company owned computer assets.-Assuming a leading role in PC rollouts, integrations, relocations, and upgrades for both the local and remote sites.-Developing, improving, and documenting processes in conjunction with other division Infrastructure Analysts and HQ support teams.-In the course of day-to-day troubleshooting, the analyst will discover ways to resolve problems or perform a process in a more streamlined manner. Sharing implicit knowledge with the team and beyond. Using Enterprise Support's Knowledge Base, the analyst must be able to correctly describe a problem or process and express, in written format, the appropriate steps to resolving the problem or process. This must be done in such a manner that is easily understood at all levels of computer expertise but with an emphasis on explaining the steps to a novice computer user.-Providing assistance to the user community to ensure that they understand how their systems operate within the infrastructure of the WAN and telecommunication systems. Ensuring that the contacts made with the user base promote and foster an educated user community. In turn, this training and education will facilitate an overall better support system by ensuring that personnel better by ensuring that personnel better understand whom to contact for functionality.-Performing other tasks as directed by management.Qualifications:Job qualifications:-Three to five years of practical experience configuring, installing, and supporting PC hardware.-Excellent communication and interpersonal skills required.-Analytical, systematic approach to problem recognition and resolution required.-Ability to work under pressure.Educational requirements:-Associate's degree in Computer Science or related discipline.Salary/Benefits: Salary commensurate with experienceJob Location: Fayetteville, NCJob Number: RUSAEATON2256-618046Company URL: http://www.eaton.com/careersCompany Profile:Eaton Corporation is a diversified industrial manufacturer with 2007 sales of $13.0 billion. Eaton is a global leader in electrical systems and components for power quality, distribution and control; fluid power systems and services for industrial, mobile and aircraft equipment; intelligent truck drivetrain systems for safety and fuel economy; and automotive engine air management systems, powertrain solutions and specialty controls for performance, fuel economy and safety. Eaton has 64,000 employees and sells products to customers in more than 140 countries. For more information, visit www.eaton.com Eaton Benefits Company: www.eaton.com Location: Wilmington/Fayetteville, NC 28408 Status: Full Time, Employee Job Category: IT/Software Development Relevant Work Experience: 2+ to 5 Years Job Number: 27475BR.1072