Bilingual Collector 1 (ENGLISH/SPANISH SUPPORT)

Job Description: * A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS * THIS IS A BILINGUAL POSITION (ENGLISH/SPANISH SUPPORT) SCHEDULE: MONDAY - FRIDAY 8:00AM - 5:00PM Entry level collector; generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Understands State and Federal regulations governing collection practices. Knowledgeable of how to interpret and document information from various sources within the company's computer systems. Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current. May be responsible for skip tracing and/ or collateral analysis. Refers more complex issues to higher level Collections staff. Minimum Qualifications: -Must have 1+ year Sales, Customer Service, or Collections experience -Must have at least 1 year of uninterrupted work experience and regular/timely attendance-Must be fluent in Spanish & English (Must pass the ALTA Language Services Test for Spanish to be eligible for the Bilingual position) Preferred Skills: -Previous experience working with an auto-dialer in a call center environment -Demonstrated time management and organizational skills How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3244657 We do not acknowledge the Online Application.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V. Email this job |